At Clothing Store, we’re committed to delivering your adventure-ready apparel and accessories with speed and care. Our transparent shipping and returns policies ensure a seamless experience from checkout to delivery and beyond.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – via EMS for orders over $50
    • Delivery within 15-25 business days after shipment
    • Basic tracking included

Note for International Customers: We ship globally (excluding some Asian and remote areas). Delivery times may vary based on customs processing in your country. Customers are responsible for any applicable customs fees or import duties.

Returns & Exchanges

We want you to love every item you purchase from Clothing Store. If you’re not completely satisfied, you may return most unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Insoles & Accessories (personal hygiene products)
  • Hats (for hygiene reasons)
  • Any items showing signs of wear or that have been washed
  • Final sale items (clearly marked at purchase)

How to Return or Exchange an Item

Step 1: Submit Your Return/Exchange Request

Email our customer service team at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Body:
    • Your full name
    • Order number
    • Item(s) for return/exchange (product name, size/color, quantity)
    • Reason for return/exchange
    • Confirmation that items are in original condition with tags attached

Step 2: Receive Your Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number (required for processing)
  • Return shipping address
  • Special instructions if applicable
  • Return form to include with your package

Step 3: Ship Your Return

Package your item securely with the original packaging if possible. Include:

  • The completed return form
  • Original receipt or order confirmation copy

Ship to:

Clothing Store Returns
643 Chicago Avenue
Fresno, US 93721

Important: Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service. For international returns, mark the package as “Returned Goods” to avoid customs fees.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Shipped within 3 business days of approval

Note: Original shipping costs are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Refund Timeline

Refund processing times vary by payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

You’ll receive an email confirmation when your refund has been issued.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.

Questions?

Our customer service team is happy to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for shopping with Clothing Store – where adventure meets style!